Mirnee Electrical Solutions – Privacy Policy

1. Information We Collect

We may collect the following information when you engage with us:
Name, address, phone number, and email address.
Business name and contact details (for commercial clients).
Payment details and transaction history.
Job and service records.
Information collected through our website, social media, or online forms (e.g., cookies, IP addresses, enquiries).

2. How We Collect Information

We collect personal information in several ways, including:
Directly from you (when requesting a quote, booking a job, or making a payment).
Through our website, email, or social media platforms.
From third parties (such as referrals, suppliers, or subcontractors where necessary).

3. How We Use Your Information

We use the information we collect to:
Provide electrical services, quotes, and invoices.
Communicate with you about jobs, bookings, or accounts.
Keep business records and meet tax/legal obligations.
Improve our services and customer experience.
Send updates, service reminders, or promotional information (you may opt out at any time).

4. Disclosure of Information

We may share your information with:
Our employees, contractors, or suppliers, where required to complete work.
Professional advisers (e.g., accountants, legal representatives).
Third-party service providers such as Xero, Simpro, or other cloud software.
Regulatory or government authorities if required by law.
We will never sell or trade your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect personal information against loss, unauthorised access, or misuse. Your information may be stored in secured cloud services and business systems, which may use servers located overseas.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated. To do so, please contact us using the details below.

7. Website and Cookies

Our website may use cookies or tracking tools to improve your online experience. Cookies collect non-identifying information such as browser type, device type, and website usage. You can disable cookies through your browser settings. We also use cookies for marketing, which will allow us to retarget website visitors with ads across Meta & Google platforms.

8. Marketing and Communication

We may use your contact details to send you service updates, reminders, or marketing communications. You can unsubscribe at any time by contacting us or using the opt-out option in our emails.

9. Complaints

If you have concerns about how your personal information is handled, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:
Mirnee Electrical Solutions
📧 admin@mirnee.com.au
📞 0484 139 858
📍 The Surfcoast, Bellarine & Geelong, Victoria, Australia